Privacy Policy
1. Information We Collect
We collect personal information necessary to deliver marketplace services, including:
- Account & Profile Details: Name, email address, profile photo, and authentication credentials provided upon registration.
- Host Applications: Experience descriptions, qualifications, languages, pricing, and verification information submitted by prospective local hosts.
- Booking Records: Destination city, scheduled date and time, duration, special instructions, and status history.
- Communications: Messages exchanged between travelers and hosts via our on-platform messaging system, and correspondence with customer support.
2. Payment Information
Online payments are processed securely through our authorized payment gateway (Safepay). HireALocals does not store sensitive payment card details or card security codes directly on its application servers.
3. Identity Verification & Documents
Where identity verification is required for local host onboarding, verification records and identity documentation are handled with strict access controls and security safeguards. Identity documents are never published or made accessible to other users or travelers.
4. Data Retention & Security
We retain account and transaction records for the duration necessary to provide marketplace services, prevent fraudulent activities, comply with legal and financial accounting obligations, and resolve booking disputes.
5. Your Privacy Rights & Requests
Users may request access to, correction of, or deletion of their personal information by reaching out to our support team:
Email: support@hirealocals.com
Contact Form: hirealocals.com/contact
Requests are subject to legitimate operational and legal retention requirements.
6. Data Responsibility & Inquiries
HireALocals is responsible for handling personal information collected through the platform (hirealocals.com). For any privacy-related questions, data access or deletion requests, or inquiries regarding how your information is handled, please contact our support team at support@hirealocals.com or via our contact page.