Trust & Safety
Meeting a local should feel exciting, not uncertain.
The launch version is built around controlled onboarding and clear booking records. Verification depth will increase as regulated or higher-risk service categories are introduced.
Profile review
Locals are reviewed before being listed publicly.
Identity checks
Identity verification is part of the provider roadmap and required before verified status is granted.
Review history
Only completed-booking reviews should affect marketplace reputation.
Reporting
Travelers and locals need a clear way to report unsafe, misleading or inappropriate behaviour.
Launch safety rules
- Meet in sensible public locations unless the booked service clearly requires otherwise.
- Keep booking details and important communication on-platform where possible.
- Never send identity documents directly to another user.
- Regulated services such as transport, security, childcare or professional advice require additional compliance before being allowed.
- Emergency situations should always be handled through the relevant local emergency services, not the marketplace.